GradeZOO Shipping Policy
Last Updated: May 5, 2025
At GradeZOO, we prioritize fast, reliable, and transparent shipping to ensure your order arrives safely and on time. This policy outlines our procedures, timelines, and responsibilities. By placing an order on gradezoo.com, you agree to these terms.
1. Order Processing
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Processing Time:
Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.-
Cutoff Time: Orders placed before 12:00 PM PST are prioritized for same-day processing.
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Delays may occur during high-demand periods (e.g., holidays, sales), but we will notify you via email if your order is impacted.
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Order Changes/Cancellations:
Contact us by opening a support ticket at your account or at support@gradezoo.com or +1 (530) 377-6052 immediately if you need to modify or cancel an order. Changes are only possible if the order has not yet entered the shipping phase.
2. Domestic Shipping (U.S.)
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Shipping Carriers & Methods:
We partner with trusted carriers like USPS, FedEx, and UPS to offer the following options:Service Delivery Time Features Standard Shipping 3–7 business days Free for orders over $50 Expedited Shipping 2–3 business days $9.99 flat rate Overnight Shipping 1–2 business days $19.99 flat rate; order by 12:00 PM PST -
Free Shipping Eligibility:
Applies to all U.S. orders over $50 (before taxes) via Standard Shipping. Exclusions apply to oversized/heavy items (see Section 6).
3. International Shipping
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Available Countries:
We ship to over 250+ countries. Enter your address at checkout to confirm availability. -
Shipping Carriers:
International orders are fulfilled via DHL International or FedEx Cross-Border. -
Delivery Timelines:
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Standard: 7–15 business days
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Express: 3–7 business days
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Customs, Duties & Taxes:
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International customers are responsible for all import fees, taxes, and duties.
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GradeZOO cannot predict or reimburse these charges. Contact your local customs office for estimates.
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Refused shipments due to unpaid fees will be returned to GradeZOO, and a restocking fee (up to 20%) may apply.
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4. Tracking & Delivery
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Tracking Information:
A tracking number and link are emailed once your order ships. Use this to monitor your package in real time.-
Not received tracking? Check spam folders or contact us at support@gradezoo.com or open a support ticket.
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Delivery Issues:
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Failed Deliveries: Carriers will attempt delivery 3 times. Unclaimed packages are returned to GradeZOO, and reshipping fees apply.
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Incorrect Addresses: Ensure your shipping details are accurate. GradeZOO is not liable for errors caused by incorrect customer-provided addresses.
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5. Shipping Restrictions
The following items may have restricted shipping options or require special handling:
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Oversized/Heavy Items: Industrial machinery, large equipment, or bulk orders may incur additional freight fees.
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Hazardous Materials: Batteries, flammable goods, or regulated chemicals cannot be shipped internationally.
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Country-Specific Bans: Some countries prohibit imports of electronics, plant products, or fashion materials. Verify local laws before ordering.
6. Lost, Stolen, or Damaged Packages
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Lost in Transit:
Contact us within 14 days of the estimated delivery date. We will work with the carrier to resolve the issue or issue a refund/replacement. -
Damaged Items:
Notify us within 48 hours of delivery. Provide photos of the damaged product and packaging. We will expedite a replacement or refund. -
Stolen Packages:
GradeZOO is not liable for theft after delivery. File a report with local authorities and contact the carrier for investigation.
7. Sustainability Commitment
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Eco-Friendly Packaging:
All orders are shipped in 100% recyclable or biodegradable materials. -
Carbon-Neutral Options:
Select “Green Shipping” at checkout to offset your order’s carbon footprint for $2.99.
8. Policy Updates
GradeZOO reserves the right to modify this policy. Changes take effect immediately upon posting on gradezoo.com.
Contact Us:
For shipping questions or concerns, reach our team at:
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Email: support@gradezoo.com
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Phone: +1 (530) 377-6052 (Mon–Fri, 8:00 AM – 5:00 PM PST)
This policy is governed by the laws of the State of California, United States.
Thank you for choosing GradeZOO — where your satisfaction is our priority!
