GradeZOO Returns & Exchanges Policy
Last Updated: 2/1/2025
Thank you for shopping with GradeZOO. To ensure a seamless experience, please review our policy below. By purchasing from GradeZOO, you agree to these terms.
1. Returns & Exchanges
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Eligibility:
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Items may be returned or exchanged within 30 days of delivery, provided they are unused, in their original condition, and include all tags, packaging, and proof of purchase.
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Exchanges are subject to product availability.
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Process:
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Contact our Customer Support Team at support@gradezoo.com or via your account at your order details. to initiate a request.
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Provide your order number, product details, and reason for return/exchange.
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Await approval and a Return Authorization (RA) number.
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Ship the item(s) to the provided address with the RA number clearly marked.
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Refunds:
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Approved refunds will be processed within 7–14 business days and credited to your original payment method or account allect
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Sale or discounted items are eligible for store credit only.
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2. Warranty Extension Service
GradeZOO offers warranty extension assistance to help customers extend manufacturer warranties to their country of residence.
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Key Terms:
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Warranty extensions are solely at the manufacturer’s discretion; GradeZOO acts as an intermediary and cannot guarantee approval.
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Eligibility, coverage, and duration depend on the manufacturer’s policies and local regulations.
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GradeZOO bears no liability for denied claims, warranty limitations, or country-specific restrictions imposed by the manufacturer.
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Customers must submit warranty extension requests within 14 days of purchase.
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3. Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
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Fashion Wares: Including apparel, footwear, accessories, and undergarments (for hygiene reasons).
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Industrial & Customized Products:
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Machinery, equipment parts, or heavy-duty tools.
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Personalized or made-to-order items.
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Perishable Goods: Food, plants, or consumables.
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Digital Products: Software, e-books, or downloadable content.
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Safety/Health Items: Medical devices, PPE, or hygiene products (e.g., masks, gloves).
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Sealed Products with Broken Tamper-Proof Seals: Electronics, cosmetics, or collectibles.
4. Return Shipping & Costs
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Customers are responsible for return shipping fees unless the return is due to a GradeZOO error (e.g., wrong item shipped).
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We recommend using a trackable shipping method and retaining proof of postage. GradeZOO is not liable for lost or damaged return packages.
5. Exceptions
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Damaged/Defective Items: Contact us within 48 hours of delivery. We may require photo/video evidence and will arrange a replacement or refund.
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Incorrect Orders: Notify us immediately for resolution.
6. Disclaimers
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“As-Is” Items: Clearance, refurbished, or vintage products are sold “as-is” and are non-returnable.
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Policy Changes: GradeZOO reserves the right to modify these terms. Updated policies apply to all future purchases.
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Local Laws: Returns must comply with your country’s consumer regulations.
Contact Us:
For questions, reach our team at [support@gradezoo.com or +1 530 -377-6052.
Thank you for trusting GradeZOO. We strive to make your experience exceptional!
This policy is governed by the laws of USA.
